Frequently Asked Questions
Everything you need to know about your musical journey with O'Malley.
What is the shipping policy for large instruments like tubas and cellos?
We use specialized freight carriers for oversized instruments to ensure they arrive safely. All large instruments are fully insured and professionally packed in reinforced crates.
Do your instruments come with a warranty?
Yes, all O'Malley musical instruments are covered by a 1-year limited warranty against manufacturing defects. This covers structural integrity and mechanical functionality.
Can I return an instrument if it doesn't suit my playing style?
We offer a 14-day trial period. If you are not completely satisfied, you can return the instrument for a refund, minus a small restocking fee to cover the professional sanitization and inspection process.
Do you offer financing options for professional-grade instruments?
Yes, we partner with several financing providers to offer flexible monthly payment plans, allowing you to invest in a high-quality instrument while staying within your budget.
Are the instruments play-tested before they are shipped?
Absolutely. Every instrument undergoes a rigorous multi-point inspection and play-test by our professional technicians to ensure optimal intonation and key action before it leaves our warehouse.
Do you provide educational discounts for schools and students?
We are proud supporters of music education. Please contact our sales team with your school credentials or student ID to receive special institutional pricing.